Website help & support
Pay-as-you-go help with fixes, updates and changes to your website, whatever it’s built on.
Stuck with a website problem?
Broken layouts, error messages, slow pages, a plugin update gone wrong or a change you can’t work out how to make. Tell us what’s happening and we’ll fix it, with no contract or monthly fee.
Based in Brighton & Hove?
If you prefer to meet in person, I can be at the office, or we can grab a coffee in town
How we work
- Tell usSend the details through the form or book a call
- EstimateWe look at the issue and agree an estimate of hours with you
- FixWe make the change, on a staging copy where it’s risky
- CheckWe test on desktop and mobile and confirm with you
- ExplainYou get a short note on what was done and why
Need ongoing support?
For regular help, our WordPress Careplan covers updates, backups and monitoring, and our Shopify support service keeps your online store improving month to month.
Website support case study
UnBarred is a micro brewery based in Brighton & Hove that needed ad-hoc help with their Shopify website. We fixed issues as they came up, improved the user experience and wrote easy-to-follow guides for their team.
Read the case study
Frequently asked questions
How much does website support cost?
Website support is charged at £75 per hour. Before starting we’ll give you an estimate of hours, so you know what to expect.
Do I need a contract or monthly plan?
No. You pay only for the time we spend. If you’d prefer ongoing cover, see our WordPress Careplan or Shopify support services.
Which platforms do you support?
WordPress, WooCommerce and Shopify most often, and we can usually help with other platforms and custom-built websites too.
How quickly can you help?
Urgent problems, such as a website that’s down, are prioritised and we aim to respond the same working day. Other requests are usually scheduled within a few working days.
Can you work on a website you didn’t build?
Yes. Most of our support work is on websites built by someone else. We’ll take a little time to get familiar with how yours is set up.
What access will you need?
Usually an admin login for your website and, for some fixes, hosting or domain access. We’ll only ask for what the job needs.
Will you back up my website before making changes?
Yes. We take a backup before any significant change and use a staging copy where the fix carries risk.
What can’t you help with?
Large rebuilds or new features are better quoted as a project. We’ll tell you if a request would be better handled that way.
Brett, COO at UnBarred Brewery said this:
We’ve been working with Ben on an ad-hoc basis to help fix issues, improve user experience, tweak design and functionality to help make the experience better for our customers. Ben has been great at communicating, ideas, explaining and why how things need to be done and create easy to use guides if we or anyone else ever needs to revisit the work that has been done.
Get help with your website
Tell us what’s going on and we’ll get back to you with an estimate.