Shopify Support
We offer support for small, growing brands that need both strategic guidance and hands-on execution. From theme design, to data integration, we can eliminate friction so your customers can buy without thinking.
How We Work
- Diagnose – Quick audit of UX, theme, speed, SEO, and customer behaviour
- Prioritise – Identify the highest-impact fixes
- Improve – Implement theme, UX, and SEO updates
- Validate – Measure improvements using data
- Support – Provide ongoing help as needed (optional retainer)
Deliverables
- Consultation
- Theme Design
- Theme Development
- Theme Migration
- Search Engine Optimisation (SEO)
- App Integration
- Shopify Flow Automations
- Web Analytics (Hotjar, GA4)
- Cross Channel Branding Consistency
- Transaction Newsletters
Frequently Asked Questions
Who's This Service For?
Business owners that are:
- Tired of having to keep on top of the websites themselves.
- Not interested in hiring full time.
- Looking to stay in touch with the market trends.
- Require design & development support.
- In need of honest feedback.
Are There Different Support Levels?
We optimise shop goals depending on your budget.
Initial Onboarding Call
During our 30 minute onboarding call we’ll need to learn about your business and any goals / objectives that you have.
How Our Consultants Can Help
We can carry out extensive research and identify current best practices within your industry along with data to back up any update suggestions. We must charge hourly for all research carried out. This is because websites and customer requirements are constantly changing and implementation is unique.
Convenient Work Hours
We will aim to find days and times that are convenient for you – they must be within standard business days & hours.
Using Trello To Keep Organised
We use Trello in order to keep track of website progress. This software is very simple to learn, and enables all discussions to be kept in one place as opposed to multiple emails.
The ideal workflow will follow this cycle:
- We’ll create a new Trello note for each website suggestion with supporting details and research.
- We will ping a member of your team to give feedback.
- If the idea is approved we’ll carry out the update.
- Any progress with be tracked in the note.
- When finished, we’ll mark the note as complete and move it to the complete pile.
Keeping Track Of Theme Customisations
Whenever we make modifications to the theme code or create custom sections, we’ll note down the details in a Google Sheets Spreadsheet document. Documenting these updates is very important because if you decide to upgrade to the latest version of your theme, any customisations will be lost.
Progress Calls
We believe that meetings are sometimes necessary to help realise objectives. We can do these over a coffee in person, or over Zoom.
What We Can't Help With
- Internationalisation of websites
- Headless frontend solutions
Do You Offer Training?
We can show your team how to use the website and prepare easy to follow documentation.
Website Case Study
- Shopify theme updates
- Custom theme functionality
- On-page SEO improvements
- Meta tag optimisation
- New keyword opportunities
- Beer Club UX enhancements
- Team documentation created
- Newsletter redesign
- Mobile email optimisation
- Automated email styling
Ready To Start?
Book in for a free 30 minute discovery call. We’ll discuss your goals, and how we can help.