Usability Testing
We can help to identify any problems that your users are experiencing on your website. We want to make their life as easy as possible.
We can do this for both Mobile and Laptop issues.
Heres how we will do it:
- Design a data strategy
- Use data to identify areas for improvement
- Find participants in your target audience
- Create a plan for the test
- Undertake the testing
- Analyse the results and identify small wins that can make a large impact.
Pricing
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Products
WordPress Websites
For businesses that want to establish their brand’s online presence, and to showcasing their values, mission, and products/services. Priced by number of pages. 3 pages £350 | 6 pages £500 | 9 pages £650
WordPress Careplan
£300 / year
**Get your first year 33% off!**
Green website hosting & configuration, SSL certificates, monthly website report which includes website uptime, daily website backups, plugins / theme / WordPress updates for security, 24 hour support in the case of an emergency.
Moderated usability testing is a method that can be used to improve websites, by observing how users interact them in person. Certain pages on a website may be under performing due to poor content formatting or instructions that are not clear enough. A lot can be learnt by watching how somebody interacts with the information on a website, and questions can be asked in real time if necessary. This provides insights which might be valuable, and explain why the pages are under performing.
It can be useful to test the website once every month to find out if any improvements can be made.
Coming soon.
Below are some of the benefits that can be gained from Usability testing:
- Increased user productivity
- Decreased user errors
- Decreased training costs
- Increased savings from making changes earlier in design lifecycle
- Decreased user support
- Increased sales
- Decreased customer support costs
- Increased savings from making changes earlier in the design lifecycle
- “Reduced cost of providing training (if training is offered through the vendor company)” (Mayhew and Mantei, 1994, p. 126)
- Increased perception of value of company by stakeholders
p17, p18 of Cost-Justifying Usability – An update for the internet age
You can start testing at any point in your project, but according to research
“Most IT costs occur in the maintenance phase. Although much attention is spent on reducing bugs, only 20% of maintenance is due to bugs or reliability prob- lems, whereas 80% of maintenance is due to unmet or unforeseen user re- quirements (Martin and McClure, 1983; Pressman, 1992). By identifying these requirements earlier in the development cycle, additional releases and customer satisfaction issues are not as problematic.”
p234 of Cost-Justifying Usability – An update for the internet age
“The rule of thumb in many usability-aware organizations is that the cost- benefit ratio for usability is $1 : $10–$100. Once a system is in develop- ment, correcting a problem costs 10 times as much as fixing the same problem in design. If the system has been released, it costs 100 times as much relative to fixing in design”
– Gilb, T. (1988). Principles of software engineering management. In Usability Is Good Busi- ness. Retrieved October 15, 2001, from www.compuware.com.
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